Star classification in the hotel industry
Star classification in the hotel industry - definition
Star classification is an internationally recognized system in the hotel industry that categorizes hotels according to a scale of one to five stars. Each star category reflects a certain standard of comfort, facilities and services. Classification is carried out by independent organizations or hotel associations, which classify hotels according to a set of defined criteria.
Who is responsible for the star classification?
In most countries, the responsibility for the star classification of hotels lies with special hotel associations or official tourism organizations. In Germany, for example, classification is carried out by the German Hotel and Restaurant Association (DEHOGA). This association operates within the framework of the Hotelstars Union system, which defines Europe-wide criteria and standards for hotel classifications. The classification is carried out by trained inspectors who personally visit and evaluate the hotels to ensure an objective and fair classification. The process is strictly regulated to ensure consistency and fairness in the evaluation across all hotels.
Star categories
The star categories include:
- One star: Basic equipment for simple requirements. The accommodation is clean and safe.
- Two stars: Comfortable accommodation with additional services and facilities such as daily room cleaning.
- Three stars: Good comfort with a wider range of facilities and a higher level of service, including 24-hour reception.
- Four stars: High-quality facilities with additional comfort and high-quality service.
- Five stars: Luxury accommodation with the highest level of comfort, excellent service and additional offers such as a spa and gourmet restaurant.
Criteria catalog of the star classification
The catalog of criteria for hotel classification, as defined by the Hotelstars Union, includes a detailed list of requirements that hotels must meet in order to achieve a certain star category. The catalog for the 2020-2025 period contains criteria that are divided into the areas of “Mandatory Basic Criteria”, “Optional Additional Criteria” and “Qualitative Criteria”.
The basic criteria include requirements for cleanliness, safety and the availability of services such as reception and daily room cleaning. Optional additional criteria may vary depending on the star category and include aspects such as the availability of wellness facilities, Internet access and room equipment with minibar or air conditioning. Qualitative criteria assess the quality of the facilities and service, such as the friendliness and competence of the staff as well as the atmospheric and aesthetic quality of the hotel environment.
Significance of star classification in the hotel industry
The star classification in the hotel industry plays a decisive role by creating transparency and trust as well as setting clear expectations for the quality and service of a hotel. Each star grade, from one to five stars, reflects specific minimum standards, ranging from basic sleeping accommodation to luxurious conditions. Hotels must meet numerous criteria to be awarded a certain star category.
The classification serves not only to provide guests with a reliable guide, but also to simplify the selection of a hotel. The clearly visible stars inform potential guests about the expected standard of the hotel, which is particularly useful when planning a trip. In addition, the system promotes competition between hotels and motivates them to constantly improve quality. Star classification is therefore an essential tool in the hotel industry, which not only supports consumer decision-making, but also shapes the general service and quality landscape in the industry.
Do you need support with certification or re-certification? We are happy to support you in implementing the criteria in your hotel.