Housekeeping KPIs make the hotel's largest single department steerable: the most important is MPR (minutes per room) — the average cleaning time per room — followed by cost per cleaned room and rooms per shift. Benchmarks: 20–30 minutes for a departure room, 10–20 for a stay-over. Without these figures, housekeeping is staffed by gut feeling — with them, by occupancy.
Enter weekly figures — MPR, cost per room and rating appear instantly.
Rating (mixed MPR across room types): 🟢 ≤ 30, 🟡 30–35, 🔴 > 35 minutes. Important: setup, walking and linen-logistics time belong in the hours — otherwise you flatter yourself.
| KPI | Formula | Used for |
|---|---|---|
| MPR | deployed minutes ÷ rooms cleaned | Productivity, rota planning by occupancy |
| Cost per room | housekeeping full costs ÷ rooms cleaned | Costing, outsourcing comparison |
| Rooms per shift | shift minutes ÷ MPR | Daily planning: how many staff at X departures? |
| Complaint rate | rework/complaints ÷ rooms | Quality — speed without quality is not productivity |
With mixed room types usually 14–18 rooms per 8-hour shift including setup times. Luxury properties and large suites run well below — your own cleanly measured value beats any industry figure.
Compare honestly: the external per-room rate vs. your own full cost per room (incl. supervision, absences, materials). Outsourcing brings flexibility but costs quality and retention control — hybrid models (core in-house, peaks external) are often the best cut.
Via digital time tracking plus room status in the PMS — many systems stamp rooms "in cleaning/done" and deliver MPR automatically. A tally sheet per floor works for a start.